General FAQs

How long does the delivery take?

Your order is very important to us. Please note that due to incredibly high demand, it may take up to 7-10 business days for your item to arrive. However, in most cases our products will arrive much quicker, but please be aware that sometimes this is beyond our control. So you don't need to worry if your order doesn't arrive the next day! This does not include our processing time of 1-2 days .

Rest assured that all orders come with a tracking number. So you can shop with peace of mind!

Will I receive an order confirmation when I place my order?

Yes, all customers receive an order number after placing their order.

Please contact us if you do not receive one within 24 hours.

I have not received a confirmation email. How come?

Please check your spam folder to see if the confirmation email is there. If this is not there, please contact our support team.

What is my tracking number?

Your tracking number will be emailed to you within 1-3 business days of your order. It is used to track your delivery.

Please contact our friendly customer service team if you have not received it after 5 days!

How can I track my order?

You can track the order using the tracking in the menu bar at the top of our website. Once you have received your tracking number, you can enter it there and view the current status of your delivery. If you need further information, do not hesitate to contact our customer service. We are glad to help you.

Which payment methods can I use?

To make the shopping experience as smooth as possible, we accept the following payment methods:

  • Credit and debit cards
  • Klarna
  • Paypal
  • Google Pay & Apple Pay

You can select these during checkout.

Is payment secure?

Yes, we attach great importance to the security of our customers' information. We support SSL encrypted checkout where your information is completely safe.

How can I contact Activnex?

Simply fill out the contact form or send us an email directly to .

If I enter my email address, will you share my information?

We do not pass on our customer data. Emails are used solely for follow-up purposes, including to send newsletters about our promotions and discount coupons if you have signed up to receive our newsletter.

What happens if I provided an incorrect address?

It is the buyer's responsibility to enter the shipping address correctly. We do our best to speed up processing and shipping times, so there is a very small amount of time to change the address of your order. If you decide to change your shipping address, please write to us at once you have placed your order. We will do our best to make the change, but we cannot guarantee that we will be able to do so as there are varying timelines within which we will be able to do so.

If it is too late for our team to make changes to your order, all we can do is wait for the package to be returned to us. If it is returned to our warehouse, we can ship it to the correct address or give you a full refund.

Can I change or cancel my order after I have placed it?

Changes or cancellations are possible as long as the order has not yet been shipped. Please contact our customer service as soon as possible.

FAQ’s Barefoot Shoes

What are barefoot shoes?

Barefoot shoes are a revolutionary type of footwear that allows for the feeling of walking barefoot while still providing protection. They promote natural movement, improve foot health and offer a unique wearing experience.

What advantages do barefoot shoes offer?

Barefoot shoes offer numerous benefits for your foot health and general well-being. Thanks to their flexible sole, they strengthen the foot muscles, improve balance and promote a natural posture. They also increase blood circulation and minimize the risk of foot problems.

Are barefoot shoes good for foot health?

Absolutely! They promote natural foot movement, strengthen the muscles, minimize foot problems such as hallux valgus and support healthy foot development.

How good are barefoot shoes for your back?

Running in barefoot shoes imitates natural barefoot running. This activates the muscles that are often neglected when running in conventional shoes. Activating these muscles can help stabilize the spine and therefore relieve back pain.

Are barefoot shoes versatile?

Whether hiking, running, fitness or everyday life - our barefoot shoes adapt to your lifestyle and offer maximum comfort in every situation.

Which size should I choose?

Our size chart on the respective product page will help you find the perfect fit. From our experience we can say that 95% of our customers choose exactly the same size that they usually wear. If you are still unsure, do not hesitate and please contact our customer service.

Are the shoes vegan?

Yes, our barefoot shoes are 100% vegan.

Can I wear barefoot shoes in the water?

Our summer models are very suitable for use in and around the water. The small holes in the sole allow water to drain away easily and at the same time ensure the necessary air permeability. They dry quickly and provide comfort and protection even in damp environments. In salt water, we recommend rinsing them with tap water afterwards.

How do I care for barefoot shoes to increase their lifespan?

Regular cleaning, by hand (significantly extends the lifespan) or at 40 degrees, with a mild detergent and on a gentle program. Avoid aggressive cleaning agents as they can damage the materials. Afterwards, simply let the shoes air dry, but not in direct sunlight or near heat sources such as radiators. Heat can also damage the materials.

Who are barefoot shoes particularly suitable for?

Athletes and fitness enthusiasts who want to improve their performance. People with foot problems or complaints and of course for everyone who values ​​health and well-being.

Can I wear barefoot shoes in winter?

Naturally! Our winter models are suitable for cold seasons. They offer protection from the cold thanks to their soft inner lining without restricting freedom of movement. Perfect for experiencing the barefoot feeling without freezing, even in winter.

Are the shoes breathable?

Yes, our summer models are usually very breathable. Most models are designed to allow good air circulation in the shoe. This has several advantages: 1. Comfort : The breathability ensures that your feet do not sweat excessively while wearing the shoes. This helps reduce uncomfortable dampness and keep your feet dry. 2. Odor control : Good ventilation minimizes the formation of unpleasant odors as moisture and sweat are effectively removed. 3. Healthy feet : Air circulation helps maintain a healthy foot climate, which is particularly beneficial during long periods of wear and sporting activities.

How long does it take to get used to barefoot shoes?

The time needed varies from person to person, here are some recommendations from us : 1. Gradual adjustment : We recommend getting used to wearing barefoot shoes gradually. Start with short periods of wear, perhaps just an hour or less per day, and gradually increase the time. 2. Pay attention to how your body feels : Listen to your feet. There may be some initial discomfort or muscle soreness as the muscles and gait pattern adjust. This is normal and should improve over time. 3. Slowly increase activities : Start with light activities such as walking, gym and everyday activities before progressing to more strenuous activities such as running and exercise. 4. Patience : It can take a few weeks to months for the foot to get used to the shoes. However, it is important to emphasize that switching to barefoot shoes offers many long-term benefits for foot health and posture. CAUTION: However, if health concerns or adjustment concerns arise, it is advisable to seek advice from a professional, such as a podiatrist or a physical therapist. They can help with adjustment and ensure you reap the benefits and avoid injury.

Are barefoot shoes suitable for traveling or hiking?

Absolutely! They are the ideal companions for traveling or hiking. Barefoot shoes are lightweight and flexible, making them a good choice where you need comfortable and lightweight footwear. They are well suited for city walks, exploration tours and easy to moderate hiking tours. Another advantage is that they save space, which makes packing them in suitcases or backpacks easier.

What advantages do barefoot shoes offer compared to conventional shoes?

Barefoot shoes promote natural foot movement, strengthen muscles, improve balance and support healthy posture. They offer a holistic alternative to traditional footwear.

Will my running habits change with barefoot shoes?

Yes, many of our customers notice a positive change in their running habits. Walking and running more consciously promotes healthy posture and also improves body awareness.

Can I wear barefoot shoes during pregnancy?

Many pregnant women appreciate the comfort of our shoes, especially because of the natural freedom of movement and reduced pressure on the feet. However, we recommend discussing this with your doctor.

Can't find the question you're looking for?

Do not hesitate to contact us. Our team is available at any time to answer your inquiries.


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