Right of withdrawal

Right of withdrawal

For us, the customer is always our top priority. If you are not 100% satisfied, simply contact us within 30 days of placing your order and we will refund you the full purchase price upon return, no ifs or buts.

Please note that once an order has been placed, it cannot be edited or canceled before delivery.

All orders are processed immediately to ensure on-time delivery.

What does the customer have to do to get a refund?

To return your item, please let us know by email support@activnex.com about your decision within 30 days of receipt of the goods. The items must then be returned to our International Returns Center at your own expense: [NAME AND ADDRESS FOR RETURNS. IF IN DOUBT, PRIVATE ADDRESS] must be returned.

Who bears the costs?

The buyer bears the return shipping costs.

When can the customer expect a refund?

A refund will take place within 14 days of arrival of the return in the form of a refund of the originally chosen payment method.

Consequences of revocation

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days on which we receive notification of your cancellation of this contract. We can refuse the refund until we have received the goods back. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

We only accept returns in perfect and unused condition.